International shipping: Shipment prices may vary depending For more questions please contact our Customer on the type of product, weight (including box weight), and quantity.
Please take note: Delivery date of this product may take 5 ~ 15 business days (depending on location) after your purchase.
We will ship the product right after we confirm your payment, incase you need to cancel or make a refund before delivery, please contact us at email@example.com.
Import duties and taxes are the responsibility of the recipient; The company is not responsible for any import related costs. In this regard, the cost of shipping will be deducted from the amount being refunded.
Exchange & Return Guide
Cancellation can only be processed when your order is still in a ‘Pendingʼ status.
If not, it means your order has been packed and already sent. Meaning, a cancellation cannot be processed.
We currently do not offer exchanges on products purchased through our official online store. If you wish to purchase a different product, please follow the return procedure, then simply place a new order.
The warranty period is 1 - year from the purchase date.
Customer Center Information
Returns due to customerʼs change of mind can be made within 7 days before opening the product.
Return shipping cost will be paid by the customer.
*Please take note that if the product has been opened or damaged, a refund cannot be made.
After your return package arrives to us, it will take 3-5 business days to process your refund. Please give 2 weeks for your bank to clear the payment. The returned amount will be reflected on your bank statement.
All returned products must be retrieved by our Customer Service(firstname.lastname@example.org).